Customer Care

Ordering

On-line shopping can be tricky on the web, so I hope you find our store easy to navigate and locate what you need.  If you need to contact us for any reason, please go to our Contact Us page.

While you don't need to create an account to shop on Botanical Earth, you'll be able to track orders and create a WishList for favorite items if you do.

If your order is a Gift, then you will have the option at checkout to leave a personalized message for the recipent.

When you go to place your order, you'll notice our shopping cart page because a secure SSL page with the little pad lock on your browser.  If you decide to move from the checkout page and back to our regular catalog pages, you will receive a notice you are going from secure to unsecure pages.

Your personal information along with payment data is secured with 256-bit SSL sercurity.

Payment

Payment can be made by all major credit cards, PayPal, personal check or money order.

  

 

If your package is being sent to Missouri or you live there, then you will be charged 8.225% sales tax.

Shipping

I try to have your order out within 2-5 business days after you place your order.  If you need your order faster, feel free to leave me a note in the comment section of the checkout cart.  You also can select UPS -2nd  Day Air too, though many times Priority Mail is faster and less expensive.  Again, let me know and I'll do my best to meet your deadline.

Your package will be delivered either by UPS or USPS Priority Mail. After your order is packed up, and I print a shipping label you'll receive the tracking information.

We love seeing our product travel around the world and welcome international orders. There are some restrictions due to country regulations and we are limited on what countries we can ship to.

For all international orders, we use the United States Postal Service (USPS) Global Priority Mail. It is the ONLY carrier we will ship by.

Simply order on-line and at checkout you will see the shipping price. We will try to pack your order in the less expensive packaging. Sometimes it is more cost effective to pack in 2 flat rate envelopes instead of one large box. If we can save you money, we will!

To give you an idea of shipping costs, we can fit 5 bars of soap into 1 flat rate envelope for $12.00. Canadian orders are slightly less expensive.

If you have any questions on what your order might cost, just send us an email at info@botanicalearth.com for a rate quote

Returns

You know the saying that you can't make everyone happy? While that's true, I really try here at Botanical Earth to make sure you are happy with your products.

If for some reason within 30 days of you receiving your order, you are not completely delighted with your purchase for whatever reason, just send an email to info@botanicalearth.com and I'll make it right with you.

I will either offer a full refund of the product price or a store credit depending on the situation.

Legal Disclaimer

As with all body care products, adverse reactions are possible with certain individuals and everyone is different. If you have medical conditions that give you concern, we recommend consulting your health care provider. If there is any concern regarding ingredients, the best source of information would be your personal physician as only he/she knows your condition and can advise you whether or not the use of products containing certain ingredients is advisable.

None of our products nor statements on our site have been evaluated by the Food and Drug Administration (FDA). The FDA sets standards by which products are made, claims and ingredients. We follow published FDA requirements and rules for making body care products. For more information involving the rules set by the FDA for body care manufactures, please see www.fda.gov website. Most all of our cosmetic recipes have been challenged tested by medical professionals to ensure preservative stability, ingredient quality and safety with a variety of skin types. Custom orders must sign a Release acknowledging known dangers from limited preservative products, how to handle andmaintain quality.

Botanical Earth does not state nor claim that any of the products listed diagnose, treat or cure any disease. You should seek a qualified health care professional who can give you choices for your treatment needs. Also, by using any of our products, we do not claim disease will be prevented. Take responsibility for your health and understand treatment procedures recommended by your health care provider. Every person is different and certain combinations will affect each individual differently. If you have any medical conditions, take prescription or non-prescription drugs, experience sensitivity to other products, we STRONGLY recommend contacting your health care professional regarding the use of herbal and essential oil products for personal or home use.

Allergic reaction is always possible. We highly recommend testing products on a small patch of skin to see if you do have reactions to the ingredients. Allow 24 hours to pass prior to full usage. If there is any sign of redness or irritation appears, discontinue use. If you have a problem with any of our products after purchasing them from us, please contact us and we will be happy to assist you.

Govering Law The laws of the State of Missouri shall govern the construction, interpretation and performance of purchases and any claims or suits arising out of purchase both on-line and/or from retailers who carry our products, will be litigated in courts located within Missouri. Retail customers, by purchasing from our on-line store or from an authorized retailer, hereby consents to the jurisdiction of any local, state or federal court located within the State of Missouri.

Errors in print material or on website Errors: Descriptive, typographic, photographic error are subject to correction. We reserve the right to limit quantities ordered. All policies and prices, excluding our privacy policy, are subject to change without notice.